Use data to improve provider relationship management and business development initiatives

 


Delivery Setting
Integrated Healthcare Delivery System

Customer Profile
A provider relations team in a community-based healthcare delivery system with market leadership in cardiovascular, neuroscience, oncology, and trauma services

Business Problem
The organization desired to better use and manage data to improve relationships with affiliated physicians.

Solution
Status:Go created a Provider Relationship Management platform to allow the department to manage and improve its physician engagement activities, including:

  • Referral tracking by physician and provider relations staff
  • Access to platform through mobile devices
  • Ability to target providers and practices by speciality, geography, and services
  • Task management and activity tracking for provider relations staff
  • Customized performance reports for executives, managers, and staff

Results
The provider relations team was able to understand provider referral behaviors and target relationship-building efforts after implementing the new platform. Six months following implementation:

  • Referrals from affiliated primary care physicians to outpatient imaging services improved by 12%
  • Managers created a list of twenty physicians that split admissions between multiple hospitals; referrals from that group improved by 17% over the baseline measure
  • Targeted marketing campaigns were created for three specialties to improve referrals to mammogram screening (9% increase), diabetes prevention classes (22% increase), and CT imaging (14% increase)

Let’s get started.

The first step: Getting on the phone to discuss your project.

Status:Go creates software for healthcare delivery organizations so they can improve operations, execute strategies, andtry new ideas.
 
We know healthcare, Salesforce, and how to get things done.
 
You’ve prepared your people for industry change with strategy. Now give them the tools to execute.

Project Experience

We’ve helped every type of healthcare delivery organization execute on a variety of strategies.

Status:Go creates software for healthcare delivery providers to improve operations, execute strategies, and try new ideas.

We know healthcare delivery, Salesforce, and how to get things done.

© Status Go, Inc.