Unite an acquisition strategy with an intake and admissions platform for addiction recovery


Delivery Setting
Behavioral Health

Customer Profile
A nationwide 18-facility addiction recovery organization quickly acquiring additional facilities and expanding existing service offerings

Business Problem
As a result of an aggressive acquisition strategy, the organization had purchased several behavioral health providers and was relying on patched-together technology solution of several legacy enterprise systems. In addition, the organization was relying on the electronic health record as its primary customer relationship management tool.

The organization operated a centralized inbound contact center to handle the pre-admission process for all facilities across the nation. Status:Go created a comprehensive contact center and pre-admission solution to support the process consisting of the following functionality:

  • Guided patient pre-qualification and information gathering module, including qualifying questions, program education, and outbound referral tracking
  • Clinical decision-support tool for determining required level of care
  • Clinical assessment module to capture required information including treatment history, previous diagnoses, and medical history
  • Administrative assessment module to capture required information including legal history, travel preferences, and relevant information
  • “Red Flags” identification—facility specific requirements for admission; e.g., ability to ambulate on cobble stone pathways
  • Insurance information gathering and real-time eligibility check and verification of benefits
  • Telephone system (CTI) integration
  • Multichannel live chat functionality
  • Integration with air travel reservation system and sober escort car service providers
  • Estimated out-of-pocket treatment cost calculator including level of care, specific facility, and associated travel expenses
  • EHR integration to append pre-admission information to patient record

In addition, an Alumni Program CRM module was created to notify alumni program staff of patient discharge and allow coordination of step up/step down program transfers.


  • The stage-gate, pre-admission process improved admission decision efficiency by reducing average days to decision from nine to three, six months following implementation
  • 14% total increase in enrollment across all program sites, six months following solution implementation
  • Improved efficiency in bed utilization as a result of newly available bed board visibility
  • Ability to establish, monitor, and manage internal service-level agreements across the pre-admission and patient intake processes

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Status:Go creates software for healthcare delivery organizations so they can improve operations, execute strategies, andtry new ideas.
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Project Experience

We’ve helped every type of healthcare delivery organization execute on a variety of strategies.

Status:Go creates software for healthcare delivery providers to improve operations, execute strategies, and try new ideas.

We know healthcare delivery, Salesforce, and how to get things done.

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