Track operations and benefit enrollment for high-risk patient populations in community setting
Integrated Healthcare Delivery System
A benefits assistance department operating within a mid-sized healthcare delivery organization providing low-income seniors with enrollment, community resource navigation, and case management services as part of a broader care coordination and management strategy
The benefits assistance team was expanding and needed a system that could support complex community navigation efforts and internal workflows. The system needed to track enrollment activities and provide extensive reporting functions for internal administrators and grant funders.
The new system needed to support spiking customer demand during open enrollment periods and provide limited-access system functionality for volunteers who support the assistance team.
Status:Go developed a comprehensive case management system to support the team in organizing client benefit eligibility application processes and designed a sales management system to simplify engagement efforts and track outcomes for outreach campaigns.
Volunteers are able to use the new solution to provide Medicare support to clients throughout the year and especially during open-enrollment periods.
The case management system provides the department a connected technology solution that improves employee satisfaction, makes the department’s services more accessible to clients, and provides a scalable framework for the organization’s growing population health management efforts.
In addition, employees are able to conduct all assistance activities remotely, increasing the number of clients served.
- Beneficiary enrollment has increased by 34%
- Twenty-two percent of existing clients applied for an additional program as a result of new system
- Quarterly grant reporting is now facilitated with standard, recurring reports and is completed in hours rather than days
- Volunteers have migrated from a paper-based system to a digital system ensuring 100% accurate reporting capabilities and leading to a 12% increase in volunteer satisfaction
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