Improve business development and patient engagement for direct primary care
A direct primary care provider introduced direct contracting to patients and self-insured employers—a membership model that required the provider to prove cost savings and provide transparency around outcomes
The organization needed a solution for two important business functions of the direct primary care model:
- Business Development — tracking sales activities, customer onboarding, and contracting
- Patient Engagement — coordinating care management activities including care plans, patient reminders, customer preferences, heath improvement outreach, digital interventions, and program enrollment
Status:Go created a business development and patient engagement platform to streamline the acquisition, onboarding, and contracting activities as well as forecasting and reporting functions for internal operations.
The care management platform allows providers to document patient information, activities, and interventions for activities outside the clinical setting. The software platform ensures better patient care coordination and referral networks.
Patient participation in chronic disease management programs has increased by over 30% since the system was launched. Executives have pointed to the high quality marks to expand the number of direct-contract customers, leading the business development team to exceed contracting goals by more than 20%.
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We’ve helped every type of healthcare delivery organization execute on a variety of strategies.
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