Create an operations platform for addiction recovery department


Delivery Setting
Behavioral Health

Customer Profile
A single-site addiction recovery department within an integrated health system offering inpatient and outpatient services

Business Problem
Department leadership desired to digitize a manual, paper pre-admission process while uncovering information about program requests and referral patterns to improve service offerings, marketing, and outreach activities.

Status:Go created a solution that digitized the pre-admission process consisting of the following functionality:

  • Guided patient pre-qualification and information gathering module, including qualifying questions, program education, and outbound referral tracking
  • Clinical decision-support tool for determining required level of care
  • Clinical and administrative assessment module to capture required information including treatment history, previous diagnoses, legal history, and associated information
  • Insurance information gathering for offline verification of benefits
  • Estimated out-of-pocket treatment cost calculator
  • A pre-admission summary document is sent to the facility electronic health record upon completion.


  • The manual, paper process was eliminated
  • The stage-gate, pre-admission process improved admission decision efficiency by reducing average days to decision from nine to three, six months following implementation
  • Increased enrollment across all programs by 12%, six months following implementation
  • Visibility into referral patterns, outbound referrals, and program requests is allowing department to build business case for program expansion

Let’s get started.

The first step: Getting on the phone to discuss your project.

Status:Go creates software for healthcare delivery organizations so they can improve operations, execute strategies, andtry new ideas.
We know healthcare, Salesforce, and how to get things done.
You’ve prepared your people for industry change with strategy. Now give them the tools to execute.

Project Experience

We’ve helped every type of healthcare delivery organization execute on a variety of strategies.

Status:Go creates software for healthcare delivery providers to improve operations, execute strategies, and try new ideas.

We know healthcare delivery, Salesforce, and how to get things done.

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