Create a platform to provide services required for CMS Alternative Payment Model program

 


Delivery Setting
Physician Group

Customer Profile
A five-clinic, 17-provider oncology physician group participating in the Oncology Care Model

Business Problem
Customer required a platform that could provide an all-around view of a patient’s care over time and track referrals, follow-ups, patient requests, and patient interactions with non-clinical staff.

Solution
Status:Go created an Oncology Management Platform that:

  • Gave clinic staff real time visibility for every patient, including access to clinic and lab visits, helping oncology navigators better support patients and advise of next steps.
  • Gave clinic staff and providers a view of a patient’s care over a period of time.
  • Allowed navigators to document their patient interactions and manage task lists for each patient’s care plan.
  • Created a mini-centralized contact center.
  • Includes a social service database and standardized referral solution process.

Results

  • As a result of the new system, patient call wait times were reduced from an average of 4:30 minutes to just over 2 minutes, six months following implementation
  • The automated system-of-record solution for oncology navigators allowed staff to eliminate paper notes, Excel spreadsheets, and emails as a means of workflow and task management
  • Platform allowed customers to provide patients a direct referral to any social or oncology-related service as part of their care plan; previously patients were provided a list of service providers.

Let’s get started.

The first step: Getting on the phone to discuss your project.

Status:Go creates software for healthcare delivery organizations so they can improve operations, execute strategies, andtry new ideas.
 
We know healthcare, Salesforce, and how to get things done.
 
You’ve prepared your people for industry change with strategy. Now give them the tools to execute.

Project Experience

We’ve helped every type of healthcare delivery organization execute on a variety of strategies.

Status:Go creates software for healthcare delivery providers to improve operations, execute strategies, and try new ideas.

We know healthcare delivery, Salesforce, and how to get things done.

© Status Go, Inc.