Create a patient acquisition and program enrollment platform for addiction recovery

 


Delivery Setting
Behavioral Health

Customer Profile
An addiction recovery organization that operates inpatient and outpatient addiction treatment centers across the United States

Business Problem
Increased demand for services and market competition made it imperative for the organization to more effectively track marketing outcomes related to patient acquisition and operations.

The addiction treatment center needed to enable collaboration among the extended care team, attribute referrals, and track patient acquisition and program enrollment.

Solution
Status:Go customized a customer relationship management (CRM) system to provide staff with a comprehensive view of each patient, across the continuum of care. The new system pulled together information from the electronic health record (EHR) and existing CRM system, such as travel arrangements and live-chat or phone interactions; improving the patient experience and allowing staff to track referrals throughout the extended care team.

Results
After implementing the new system, the organization experienced significant improvements, including:

  • Admission conversion rate increased by 13%
  • Patient alumni program involvement increased by 7%
  • Enabled front-end sales attribution and tracked network referrals for business development staff
  • Automated travel updates decreased the amount of time spent coordinating logistics

Let’s get started.

The first step: Getting on the phone to discuss your project.

Status:Go creates software for healthcare delivery organizations so they can improve operations, execute strategies, and try new ideas.
 
We know healthcare, Salesforce, and how to get things done.
 
You’ve prepared your people for industry change with strategy. Now give them the tools to execute.

Project Experience

We’ve helped every type of healthcare delivery organization execute on a variety of strategies.

Status:Go creates software for healthcare delivery providers to improve operations, execute strategies, and try new ideas.

We know healthcare delivery, Salesforce, and how to get things done.

© Status Go, Inc.